Do you have a store/physical location?
YES! We are proud to have opened Thirteen Circles
320 Fayette Street Floor #1
Conshohocken PA 19428
Monday/Tuesday : CLOSED
Wednesday-Friday: 11AM - 6PM
Saturday : 10AM - 5PM
Sunday : 10AM - 4PM
How can we contact you?
We request all inquires are sent to our email email@example.com please read through our FAQS before reaching out to be sure your question isn't already answered here. Also, please allow 2 business days for a reply.
How much is shipping? Do you ship worldwide?
DUE TO VAT TAX AND NEW CUSTOMS FORM RULES WE CAN NO LONGER SHIP TO ANYWHERE IN THE EUROPEAN UNION. We DO ship to other countries and Canada :)
We do ship orders! We also offer FREE shipping on orders over $250 and offer free in-store pick up ! Shipping is based on weight calculated by USPS/UPS pricing. Please add all the items you would like to purchase to your cart and begin check out by entering your shipping address, our website will then show you pricing options for shipping. As of 2022 our shipping rates have increased due to the rise in costs from the carriers.
Shipping within the USA is as follows:
Up to 8 ounces $5.00
8 ounces to 1 pounds $8.00
1-2 pounds $10.85
2-3.5 pounds $12.85
3.5-5 pounds $15.00
5+ pounds $20.00
Occasionally for very large LIVE SALE purchases we will charge over $20 per shipment due to the weight and charges of shipping carriers.
I just placed my order!!! When will it ship?
We normally ship within 3 to 7 business days (Monday-Friday) but occasionally can ship faster. During holidays (October to December) and other busy times orders can take up to 10 business days to ship. If you need an order quickly please email us at firstname.lastname@example.org to discuss rush fees or alternate shipping options. we charge a $10 per item rush fee.
Can I return my items?
We accept returns of products that are unused and unaltered within 10 days of delivery. We charge a 20% restocking fee for returned items that are not damaged or not defective. Buyers must pay return shipping.
If there is any damage OR your products are not as described please reach out to us at Info@WitchsWayCraft.com within 5 days of receiving your order. .
DO NOT message us on Instagram with order inquiries.
Help! My item showed up broken/damaged/not as described, what do I do?
While we do our best to package our items well sometimes things like our more fragile items can break or be damaged in the shipping process. If this happens to any of your orders please email us at email@example.com with YOUR ORDER NUMBER and photos of the package (label/any fragile stickers), packaging, and damaged item within 5 days of delivery. We will discuss options of refunding or replacing! DO NOT message us on Instagram as we receive hundreds of DMs and may miss yours.
Items that arrive damaged must first have a carrier insurance claim opened. Please email us at firstname.lastname@example.org to learn how to start the process.
We do not refund/reship *missing* or *stolen* packages that have been marked as delivered by the carrier, you will need to file a missing mail claim with the mail carrier.
Are you a real witch?
Lily has been a practicing witch for 17+ years.
Do you offer readings?
Yes! Lily has been practicing palmistry for 15 years. She has read thousands of peoples palms and tarot cards! To schedule a reading click HERE or text 484-535-4646 for availability. Palm readings MUST be done in person.
Can you accommodate private parties in your shop our do house calls?
Yes! We can accommodate small private events in our space (10 people or less) for shopping nights, palm/tarot reading parties, group rituals/private classes and more! Please email us at email@example.com for more info.
Lily does do special events and house calls for readings. Please email firstname.lastname@example.org for info and rates.
Do I have to be a witch to use a spell candle?
Absolutely not! Our spell candles come packed with magickal goods that do the work on it's own, it's okay if it's your first time or if you're uncomfortable preforming a ritual. It's the energy and intention that matters.
How can I safely/properly use my candle?
Every spell/ritual candle with the exception of Brighter Days (that one is ready to just burn!) comes with instructions and guidelines on how to properly and effectively use it. Please view our Crystal and Candle Safety & Instructions here
By purchasing any of our candles you agree you have read the rules, can safely use your candle, and will not hold Witch's Way Craft LLC responsible for any damage or destruction caused by our products.
Can you do custom shapes for crystals? How about custom candles?
We do not offer custom shapes or crystal requests at this time. We also do not accept your own crystals being shipped to us/our cutters to be individually cut.
We do offer custom spelled/ritual candles. Custom Spell/Ritual candles MOQ is $300 with a quantity of 6 apothecary jars. Vintage & other vessels etc can be used for a premium charge. Custom instructions and incantations can be written as well. Custom items may take 3 to 6 weeks to produce, . Please email us at email@example.com for custom candle requests.
DO NOT EMAIL US ABOUT MAKING ONE CANDLE FOR YOU, WE CANNOT ACCEPT SINGLE REQUESTS.
I have an allergy concern.
If you have an allergy concern regarding materials used in our products, please email us at firstname.lastname@example.org to inform us. We will do our best to accommodate you!
Do you donate any of your profits? How does your company give back?
On top of our ethical and conscious sourcing of our inventory and supplies. Witch’s Way Craft strives to ensure every customer is 100% satisfied with their order from us and do our best to give back to the community. We use spare space in our home/offices to foster cats and volunteer with Project Meow, a local Philadelphia non profit cat rescue. We make a conscious effort to donate a portion of our proceeds to many causes,
Organizations Our Proceeds Benefit
Nation Coalition Against Domestic Violence
The Okra Project
The Sentencing Project
Bat World Sanctuary
The Nature Conservancy
California Wildfire Relief
Color of Change
And many other social justice projects
Can I get some free samples???
Due to the size of our very small team we are unable to offer free products to anyone. However, we do try to add in little surprises to our loyal customers orders!
Can you cast a spell for me?
We do NOT preform spells for hire. However we do offer palm and tarot readings for private events and have limited online blocks for palm and tarot readings with Lily available here
We do occasionally cast group rituals during full or new moons and other events. Keep an eye on our social media and emails to see when we open spots!
I've been thinking of starting my own crystal/witchy shop? How did you start? Can you send me all your connects and suppliers?
Congrats on your venture! We started this company after being suddenly laid off from a corporate job at 24 years old. We started on Etsy just selling our handmade candles and expanded our products through what speaks to our soul. We are unable to share our supplier information free of charge. For business guidance lease email email@example.com to discuss rates for a one on one training with our owner Lily.
I'm a social media influencer can you send me free products so I can review them?
As a small business we are unable to offer items for free to promoters, but you can always use code JOINTHECOVEN for 10% off your first web store purchase.