How are you handling COVID-19? Are you currently shipping orders?
We operate online and do not have a physical store front. We are continuing to make and ship orders as usual and we are taking extra precautions to sterilize our work stations in our home office when making and packing orders! Please note there may be delays to shipping as we practice social distancing and have limited mail pick up days and carriers are overwhelmed as well.
How can we contact you?
We request all inquires are sent to our email email@example.com please read through our FAQS before reaching out to be sure your question isn't already answered here. Also, please allow 2 business days for a reply.
I don't live in the USA will you ship to my country? How much is shipping?
We ship worldwide. Shipping is based on weight calculated by USPS/UPS pricing. Please add all the items you would like to purchase to your cart and begin check out by entering your shipping address, our website will then show you pricing options for shipping.
US Shipping is as follows
Up to 8 ounces $4.00
Up to 2 pounds $8.00
2-3 pounds $10.50
3-4 pounds $12.50
4-6 pounds $15.00
6+ pounds $20.00
Occasionally for very large LIVE SALE purchases we will charge over $20 per shipment due to the weight and charges of shipping carriers.
If there is a cost difference of over $2 in shipping we will refund the overage once the order has shipped.
I just placed my order!!! When will it ship?
We normally ship within 3 to 7 business days (Monday-Friday) but occasionally can ship faster. During holidays (October to December) and other busy times orders can take up to 10 business days to ship. If you need an order quickly please email us at firstname.lastname@example.org to discuss rush fees or alternate shipping options. we charge a $10 per item rush fee.
Can I return my items?
We do not accept returns on non defective or damaged items. If there is an issue with your order you must notify us within 5 days of delivery/completion via email at email@example.com
Do not message us on Instagram with order inquiries.
Help! My item showed up broken/damaged/not as described, what do I do?
While we do our best to package our items well sometimes things like our more fragile items can break or be damaged in the shipping process. If this happens to any of your orders please email us at firstname.lastname@example.org with YOUR ORDER NUMBER and photos of the package and item within 3 days of delivery. We will discuss options of refunding or replacing! DO NOT message us on Instagram as we receive hundreds of DMs and may miss yours.
Items that arrive damaged must first have a carrier insurance claim opened. Please email us at email@example.com to learn how to start the process.
Do I have to be a witch to use a spell candle?
Absolutely not! Our spell candles come packed with magickal goods that do the work on it's own, it's okay if it's your first time or if you're uncomfortable preforming a ritual. It's the energy and intention that matters.
How do I properly use a spell/ritual candle?
Every spell/ritual candle with the exception of Brighter Days (that one is ready to just burn!) comes with instructions and guidelines on how to properly and effectively use it. To view our candle safety info click here
Can you cast a spell for me?
While we no longer offer custom spell work, we do occasionally cast group rituals during full or new moons and other events. Keep an eye on our social media and emails to see when we open spots!
Are you a real witch?
Lily has been a practicing witch for 16 years.
I've been thinking of starting my own crystal/witchy shop? How did you start? Can you send me all your connects and suppliers?
Congrats on your venture! We started this company after being suddenly laid off from a corporate job at 24 years old. We started on Etsy just selling our handmade candles and expanded our products through what speaks to our soul. We are unable to share our supplier information.
Can you do custom shapes for crystals? How about custom candles?
We do not offer custom shapes or crystal requests at this time. We also do not accept your own crystals being shipped to us/our cutters to be individually cut.
We do offer custom spelled candles. Custom Spell/Ritual candles MOQ is $300. Custom spell candle can be made, our minimums for customs are a minimum quantity starting with 6 candles at $50 a piece in apothecary glass jars. We can discuss other vessels etc and premium charges if you prefer vintagw glass or certain characteristics. Custom items may take 3 to 6 weeks to produce. Please email us at firstname.lastname@example.org for custom candle requests.
DO NOT EMAIL US ABOUT MAKING ONE CANDLE FOR YOU, WE CANNOT ACCEPT SINGLE REQUESTS.
I'm a social media influencer can you send me free products so I can review them?
As a small business we are unable to offer items for free to promoters, but you can always use code JOINTHECOVEN for 10% off your first web purchase.
Can I get some free samples???
Due to the size of our very small team we are unable to offer free products to anyone. However, we do try to add in little surprises to our loyal customers orders!
Do you offer wholesale? What about bulk pricing for non businesses?
Not all of our items are available for wholesale but many are. Please email us at email@example.com with a copy or your resale certificate or wholesale license to receive info on our wholesale pricing. WE CANNOT GIVE YOU WHOLESALE PRICING WITHOUT PROPER BUSINESS DOCUMENTATION.
Bulk pricing discounts for none businesses starts at a MINIMUM quantity of 8-12 pieces depending on the item. Please email us at firstname.lastname@example.org with the item(s) and quantity you are interested in to receive a quote.