How are you handling COVID-19? Are you currently shipping orders?
We operate online and do not have a psychial store front. We are continuing to make and ship orders as usual and we are taking extra precautions to sterilize our work stations in our home office when making and packing orders! Please note there may be delays to shipping as we practice social distancing and have limited mail pick up days and carriers are overwhelmed as well.
I don't live in the USA will you ship to my country? How much is shipping?
We ship worldwide. Shipping is based on weight calculated by USPS pricing. Please add all the items you would like to purchase to your cart and begin check out by entering your shipping address, our website will then show you pricing options for shipping.
US Shipping is as follows
Up to 8 ounces $4
Up to 2 pounds $8
2-4 pounds $10.50
4-6 Pounds $15
Occasionally for very large LIVE SALE purchases we will charge over $20 per shipment due to the weight and charges of shipping carriers.
If there is a cost difference of over $2 in shipping we will refund the overage once the order has shipped.
I just placed my order!!! When will it ship?
We normally ship within 3 to 7 business days (Monday-Friday) but occasionally can ship faster. During holidays (October to December) and other busy times orders can take up to 10 business days to ship. If you need an order quickly please email us at firstname.lastname@example.org to discuss rush fees or alternate shipping options. we charge a $10 per item rush fee.
Can I return my items?
We do not accept returns on non defective or damaged items. If there is an issue with your order you must notify us within 3 days of delivery/completion via email at email@example.com
Do not message us on Instagram with order inquiries.
Help! My item showed up broken/damaged/not as described, what do I do?
While we do our best to package our items well sometimes things like our more fragile items can break or be damaged in the shipping process. If this happens to any of your orders please email us at firstname.lastname@example.org with YOUR ORDER NUMBER and photos of the package and item within 3 days of delivery. We will discuss options of refunding or replacing! DO NOT message us on Instagram as we receive hundreds of DMs and may miss yours.
Can you cast a spell for me?
While we no longer offer custom spell work, we do occasionally cast group rituals during full or new moons and other events. Keep an eye on our social media and emails to see when we open spots!
Are you a real witch?
Yes, I have been practicing for about 15 years.
I've been thinking of starting my own crystal/witchy shop? How did you start? Can you send me all your connects and suppliers?
Congrats on your venture! We started this company after being suddenly laid off from a corporate job at 24 years old. We started on Etsy just selling our handmade candles and expanded our products through what speaks to our soul. We are unable to share our supplier information.
Can you do custom shapes for crystals? How about custom candles?
We may be able to do a custom shape crystal for you but these orders can take months to find cutters and to complete the design process. We also do not accept your own crystals being shipped to us/our cutters to be individually cut. We do not offer custom spell candles. Other custom items may take 3 to 6 weeks to produce. Please email us at email@example.com for custom shape requests.
I'm a social media influencer can you send me free products so I can review them?
As a small business we are unable to offer items for free to promoters, but you can always use code JOINTHECOVEN for 10% off your first web purchase.
Can I get some free samples???
Due to the size of our very small team we are unable to offer free products to anyone. However, we do try to add in little surprises to our loyal customers orders!
Do you offer wholesale? What about bulk pricing for non businesses?
Not all of our items are available for wholesale but many are. Please email us at firstname.lastname@example.org with a copy or your resale certificate or wholesale license to receive info on our wholesale pricing. WE CANNOT GIVE YOU WHOLESALE PRICING WITHOUT PROPER BUSINESS DOCUMENTATION.
Bulk pricing discounts for none businesses starts at a MINIMUM quantity of 8-12 pieces depending on the item. Please email us at email@example.com with the item(s) and quantity you are interested in to receive a quote.