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Ethics & General Info:
Dearest Spooklings, we are so happy that you have taken interest in Witch’s Way Craft. We are here to make your lives a little more magical. We are a woman founded and veteran owned small business based in Conshohocken PA, USA. From the beginning, our founder Lily vowed to bring only quality candles, crystals, and magickal tools into the shop. Every single item is hand selected by her, she only sources from mines and suppliers she finds to be ethically and environmentally sound. Many materials for our handmade products are made right here in the USA! Even some of our gorgeous crystals come from the US! We source from many suppliers all around the world and undergo an extreme vetting process to ensure ethical and sustainable practices are in order.
For our candles, many of the materials such as the jars, lids, wax, and oils are all made right here in the USA. The soy for our wax is grown by American farmers!
For our candles, we work with the safest available non toxic fragrance oils and exclude any fragrance oils that contain cancer-causing ingredients that require a Proposition 65 warning in California, as well as similar ingredients not on the Prop 65 list. Our candles are also 100% phthalate FREE.
All materials and supplies shipped for our candles are carbon offset in order to reduce our environmental impact.
Reduce, Reuse, Recycle - Shipping Material & Other Info:
We reuse many of our shipping materials as our products come from all around the globe. We know everyone loves a nicely packed order with colorful confetti and paper but we have decided to maximize our efforts to create as little waste as possible. Many boxes, bubble wrap, packaging paper and peanuts come from our own supply orders. All packages with peanuts in them are bio peanuts made from entirely renewable resources and are 100% bio-degradable and compostable. While we encourage customers to reuse the peanuts, if they do end up 'in the wild' they don't harm the environment. We were also happy to discover that our bio peanuts are not only good for the environment, they’re safe for pets too.
Even many of the herbs for our ritual spell candles are grown IN HOUSE or are ethically sourced directly by our team from nature.
We encourage you to repurpose your candle jars/containers and reuse any boxes/materials you receive from us as well!
Crystal Sourcing Consciousness, Ethics, and Sustainability.
Ethical sourcing of our products is vital for our shop and it’s purpose. As a spiritualist, we understand that the energy of the earth and the wonders it creates are to be respected and honored. Our focus is on forming working relationships with all of our suppliers to ensure that our crystals come from mines with safe conditions for workers and are paid fair wages. The suppliers and factories we work with are environmentally and ethically conscious. They recycle water used in cutting, they provide proper work environments and payment for their staff and are just wonderful in general. Witch’s Way Craft has even gone above and has personally invested in a few of our suppliers' businesses to aid them in buying safer and more efficient tools and in being able to move their businesses to a better location. We personally select every crystal that comes into the shop and we truly believe in the magical healing energy of our crystals.
Volunteer Work & Donations:
Witch’s Way Craft strives to ensure every customer is 100% satisfied with their order from us and do our best to give back to the community. We use spare space in our home/offices to foster cats and volunteer with Project Meow, a local Philadelphia non profit cat rescue organization. We make a conscious effort to donate a portion of our proceeds to many causes,
Organizations we have donated to in 2020/2021
Nation Coalition Against Domestic Violence
The Okra Project
The Sentencing Project
Bat World Sanctuary
The Nature Conservancy
California Wildfire Relief
Color of Change
And many other social justice projects
Have a recommendation on where we should donate or volunteer? Email us at firstname.lastname@example.org
SHIPPING TIME & RATES: Most of our orders are processed and shipped within 3-5 business days (not including spells and readings). Occasionally they may take up to 7-10 business days so please plan ahead when ordering. Rush delivery fees may be available in the case that you need your order in a hurry please reach out to Info@WitchsWayCraft.com and we will do our best to get your order to you before it is needed. We offer flat rate, priority, and priority express shipping, if you want priority express please email us. International shipping is available and calculated based on weight at check out.
IMPORTANT SHIPPING INFO!
We print your shipping labels directly from your orders with tracking. We hand-deliver each and every order to the post office, hand it to the post person, and watch it get scanned into the USPS/UPS system with tracking.
Very Important! If your tracking says “Delivered” and you are stating that you did not receive your order, we will not cover your order. YOU (not us) need to speak to your OWN USPS Postal Service. There is nothing we can do on our end. WE CAN NOT REFUND A PACKAGE YOUR ARE CLAIMING HAS BEEN LOST OR STOLEN BUT HAS BEEN MARKED DELIVERED BY USPS/UPS/FEDEX/ETC. We do not reship orders that have been marked as delivered. You must file a missing mail claim with the carrier. We are always willing to assist with any claims you put in with the mailing system.
RETURNS, EXCHANGES, & CANCELLATIONS
We do not accept cancellations, this is due to us most likely starting to process or create your order shortly after receiving your confirmation email - you may reach out to us within 6 hours of placing your order to see if we're able to make a change but we cannot guarantee it.
We accept returns of products that are unused and unaltered within 10 days of delivery. We charge a 20% restocking fee for returned items non damaged or non defective merchandise. Buyers must pay return shipping.
If there is any damage or your products are not as described please reach out to us at Info@WitchsWayCraft.com within 10 days of receiving your order.
All approved returns must be shipped within 30 days from date of initial order delivery. Returns shipped after 30 days will not be accepted
WITCH'S WAY CRAFT IS NOT RESPONSIBLE FOR DAMAGE FROM CANDLE FLAMES AND CANDLES BEING LIT
WE CAN NOT GUARANTEE CANDLES ARE FREE OF ALLERGENS
If you have an allergy concern regarding materials used in our products, please email us at email@example.com to inform us. We will do our best to accommodate you!